* Customer Reference Letters for Carver Equip.
This is a sample of several hundred available in our files and from
message boards on the Internet.
Carolinas Customers
Paul
Just another vote for Carvers. Stick around for a while and you'll learn
why! Welcome.
Dave
L series tractor
Dear Mr. Carver:
I bought a tractor from you about a month ago.
I just started using it about a week ago. I had some trouble with the
tractor and called Al
Murray, our sales person. Al took it from there. He had your service
manager call me and walk me through what needed to be done. He sent
parts immediately. Any company will have problems, it is how they
recover from them that makes the difference.
You should know, I am one of those big city guys that does not know much
about tractors. Your folks took the time to educate me and tolerated
all of my questions. I never felt any pressure. Your company made the
transaction easy. Most important to me, I feel like I could trust your
folks with my wallet. There are not many companies you can say that
about.
Thank you for having such great people and running such a great
business. It has restored my faith that there are still some honest
business people left.
Best Regards,
Dave
Gregory
Prairie 360, ATV
I wanted to let you know how good it was to work with you and the others
at your business.
I told my family and others how terrific you were, how you got me in and
out in 30 minutes after I showed up late in the day on a Friday
afternoon. I don't remember having such a pleasant experience while
making a purchase.
Your service really was extraordinary.
Thank you, again.
I was able to ride the Prairie 360 this weekend. I was great fun.
On Saturday, I transported the ATV to some farm land my family has in
Caswell County, NC near Danville, VA.
There was lots of ice-packed snow on the ground.
Ron
BX23
To Carver Parts Dept->Thanks for getting the assembly link for my Kubota
BX23 so fast. It arrived today and is exactly what I needed. A day and
a half is pretty fast delivery in the manuals I ordered. I wish the
dealer close by would spend some time with you. I ordered turf wheels
and tires from him months ago and I had to call him today to find out
they had come in. Who knows how long he has had them. From now on I
will just order from you.
Again, many thanks.
Ron
John
BX1500
Just wanted to let you know I was pleased with the experience of buying
the new BX1500 tractor from you and Hank.
You did everything in the deal you said you would and I appreciated
that.
I have really enjoyed the little I have been able to use the tractor.
I also am pleasantly surprised how it handles the loader.
I, as you know, had reservations as to how strong the loader would be.
It is much more useful than I thought.
It took me a little while to learn to operate the loader with the joy
stick as I was used to a Bob Cat with foot controls so I was going into
the dirt and backing out instead of lifting the bucket!
My plan is to bring it to you for the 50 hour check up.
I only have 8.5 hours on it now so it will be a little while before I do
that.
I'll make an appointment so I can come down with it and have it serviced
while I wait.
Again, thanks for making this a pleasant experience.
John
Shopper
I have been looking at tractors over the months I have read some
posts in the forum about several brands but I have never seen one
before. This past weekend I drove up to see if they were as good as
their web site. I was very surprised to see that both their lines of
orange tractors really looked good. The quality was really top notch!
I would also put a plug in for Steve Carver at Carver Equip. He was
terrific! His experience, his kindness and patience were phenomenal. I
would recommend anyone thinking about buying an Orange tractor or
implements to give him a call.
Jimmy
RTV 900 This is one terrific machine -- am having a blast!
I drove 5 hours to get to this dealer because he had an RTV in the
config I wanted on the lot. When the man whose name is on the sign
spends 3 hours with you, you have probably picked a pretty good place!
He was very patient and very fair in his allowance for my Mule and the
price on the RTV. He noticed my trailer tire was a bit thin and
recommended a tire store down the street - I didn't get in their door
good when he pulled in just to check on me and let the tire dealer know
I was a customer of his.
If you guys have any need for Kubota or Kawasaki equipment, I cant say
enough about Steve Carver at Carver Equipment.
John
The RTV 900 R is beyond my expectation.
It is exactly what I was looking or and you made the whole process so
easy and know that I appreciate that.
I'll call you later.
Hi Carver Equip folks,
Thanks for helping my wife and I with this purchase. We have been
using the machine for various tasks and it has been great, I really
think it will do everything we need during construction of this new
house.
I would not hesitate to recommend Carver to friend who use
Kubota.
The man who delivered the machine was really nice. He mentioned you
guys can supply parts, and I wanted to thank him as well,
Best,
Phil
Tony
New BX2350
Dear Carver Equip,
I just received the spare keys for my tractor. Thank you very much.
It was a pleasure doing business with you. If I will need anything
else, parts, implements etc. I will absolutely get it from you.
It is unusual to get the kind of service you provide, and I will
absolutely recommend you to my friends, or whoever is in the market
for tractors etc.
The gentleman that delivered the tractor to me, was great. He
showed up well ahead of the promised delivery time, and made sure I
understood the operation of it before he left.
Have a great day.
Tony
Dave,
B21
Thank you Carver Equipment Company for a great experience! I was
struggling on what type of equipment to buy (model number, new vs. used)
and Steve Carver offered to come out to my farm and walk over and
through rough terrain to evaluate my needs. I settled on a used B21 TLB
and have been very well pleased. It is a powerful little machine. I said
I had a farm, but I am not a farmer. I inherited the farm and new
nothing about equipment. Steve’s faithful employee (30+years) Willie
spent 1 3/4 hours training me and then Steve came back to my farm and
demonstrated the correct use of the loader and backhoe. We spent several
hours on one humongous stump that needed dynamiting. Steve left me his
cell phone number in case of emergency and came back by the farm the
next day to check on me. NOW, THAT IS WHAT I CALL SERVICE AFTER THE
SELL!!! I know if you live in Wyoming or far away places it will be hard
for Carver to come out to you, but I wouldn't bet on it. If they can't
come to you, you can always come down to my farm and let Carver show you
how to dig up some stumps. There are plenty of stumps to share.
Customer for life,
Dave
New B3030
Hello Carver Equipment Company,
Just a note to let you know I'm loving' the
B3030 & front loader.
It's great just to get out & "play around"
with it in the yard & woods.
Of course, even better on the job.
Thanks for the quick quote & delivery.
I'm sure I'll see you sometime this year for
the backhoe attachment
Ed
Took delivery of my BX 2230 this weekend
Steve from Carver brought out the unit to my lot on
Friday and I had a ball with it all weekend. Jumped
right into cutting some pretty substantial grass and
then played around in the dirt where some guys with
really heavy equipment are doing some excavation for
me. Got to move around some piles of dirt. Now I
have to think up some projects to get myself
involved in. I am sure it won't be hard. I feel
really good about the tractor and the dealer. Good
stuff!
VA,
WV Customers
Mrs. DJ
VA
I just wanted to write you a quick e-mail on how
great Carver Equipment is. We bought a used B21 TLB
from them a while back with lots of implements.
It was lots of e-mailing back and forth since I got
it as a surprise for my husband and tried to read
his mind at times on what I should get.
Steve helped me read my husbands mind and did a
great job at it. Very often we settled into a
decision and then had to do a quick change because
my husband mentioned something else to me.
After we got the tractor delivered; which, lucky as
we were was actually brought to us by Steve himself.
Whenever we have questions on tractors and how we
can do some work on our farm our first thing is to
send a e-mail to Carver Equipment and see what would
help us with our work.
And they always have an answer for us.
Priceless I don't think there is a better place out
there either. If you have any doubts about buying
from Carver you can call me and I am sure to rave on
more about them on the phone.
Jeff
Hi Steve:
I made it home in good shape. Your friendly and
efficient staff got me out of there in no time.
I'm very satisfied with the tractor, etc., and the whole
buying process was enjoyable. I don't always feel that
way. You'll be hearing from me when I need maintenance
supplies or if I have any problems. Thanks.
Jeff
Marlon
Steve,
Just wanted to send a note of thank you!
I love the new B2710 tractor and Moses did a great job
of showing me how to use everything.
You are one of most professional, honest and price
competitive businesses that I have ever worked with.
I will highly recommend Carver to anyone I talk with who
is interested in a tractor.
I couldn't have asked for more throughout the process of
purchasing this tractor.
Have a great Christmas?
Warm regards,
Marlon
Glenn
Steve,
Your operation and staff is one of the best I have ever
dealt with! Please pass on my thanks to all of them! I
even got my grass cut and moved some dirt tonight! The
BX-ldr-mower delivery contractor was great to!
Thanks,
Chris
Hey Steve,
6:47AM the phone rings and it is the man delivering the
tractor from Carver Equipment!
When you said first thing in the AM you meant it!
I run out and it is everything I expected and more.
I've already finish mowed 4 or so acres and the finish
mower leaves a wonderful cut!
My wife even commented on how good the grass looks.
I was second guessing myself on getting the R1's but
they didn't tear up the grass until I got down by the
pond.
Thanks again and you may use me as a reference for
prospective buyers!
Chris
Doug
Steve,
I recently purchased a Kubota Tractor from your company
and was very satisfied with the whole experience.
Everyone were very professional, courteous and
responsive to my inquiries. You've put Dunn, NC on my
map and Carver Equipment as the place to purchase
quality farm equipment. If any of my friends or
coworkers should ever be in the market for a tractor,
Ill be sure to send them your way. You have a great team
working for you!
Best regards,
Doug
Julian
BX2350
Steve,
I want to express to you, how truly impressed I am with
you and Carver Company. I have seldom been treated with
the customer service and genuine caring about ones
customers that you live by.
Not only do you sell a quality product, but you back
that up with a quality customer service policy,
which is the manner you want your customers to
live with after the purchase…it is a policy you do not
see anymore and we are the less for it.
Thanks for making my Kubota Tractor purchase
pleasurable, with a peace of mind of “after the sale”, a
rarity in the world of today.
I look forward to seeing you again.
Sincerely,
Julian
Chris
The parts arrived yesterday, just one day
after we spoke on the phone.
You guys have the best customer service
anyone could ask for.
Thanks!!!!!
Doug
On Feb 14, you delivered a 2002 L3010GST to my
home in New Kent, VA. ( just east of Richmond,
VA.) To say that I am pleased with my purchase,
the service and treatment I received from you
and your folks would be a Vass under statement.
I'll soon be 62 years young (20 year old mind)
and its been forever since I've been treated
with the respect, kindness and friendliness you
have shown me. My questions were answered in
timely, knowledgeable fashion, you responded to
my e-mail and calls very quickly. There was no
jerking around, bate and switch or any thing
that evens came close to being underhanded.
Its a shame that all business does not operate
as you do.
Most large companies could and should come down
to Dunn, NC and learn how to do business and
treat their customers.
Please feel free to use my name, address, phone
number or e-mail in anyway.
I can only tell folks how good it was. I just
wish you were closer to where I live.
James & Nancy
Dear Carver Equipment (Steve and Al):
We were very pleased with the new tractor we
purchased from you all. It was a pleasant
experience from beginning to end. We like to
take our time and comparison shop before making
a purchase, and we had a lot of questions. You
answered all our questions patiently and with
detail. You also gave us a very competitive
quote. We felt that Carver was a solid dealer
who would be there in the future. All these
positives led to our decision to choose to buy
our Kubota from Carver Equipment.
The new tractor that we purchased is a real
work-horse and a pleasure to operate, plus it's
a good looking machine. As soon as we cranked
it up our neighbors flocked in to have a look.
One neighbor told us that he wishes he had
bought one like ours instead of the kind he
got. I told him next time goes to Carver
Equipment.
There was a lot of heavy mowing to do but the
tractor has handled it nicely. We do a lot of
tree planting and were hauling mulch in the
wheelbarrow. We now use the front end loader
for that job. The amount of time and energy it
saves us is unbelievable. Our fields look
beautiful now, thanks to our tractor
Thanks guys, we will recommend Carver and their
products to everyone.
Sincerely,
Eddie
Two years purchase.
Here is a new twist for you bulletin board,
John and I purchased our Kubota HST L3830 two
years ago from Carver and have enjoyed every
minute of it. Not only was the staff excellent
matching our needs to the proper equipment but
they were able to answer all the questions we
had and give us the best price around for
hundreds of miles. It didn't take me long to
figure out as a wife that I should learn how to
drive this monster or do the grunt work. Since
I didn't particularly want to lift or do dirty
work, I had a "friend" teach me how to drive the
tractor and how to operate the bucket and bush
hog. I figured this would spare my husband the
"big one and/or harsh words that might have
slipped out." I did get a kick when I saw the
expression on his face the first time he saw me
operating the "Big K". Ever since we have been
working side by side and/or sharing the
tractor. I figured that having the L3830 gave
us another ten years on our lives. Not to
mention a longer marriage. It's a great piece
of equipment it was an enormous help after
Isabel! So...thanks to a great team.
East
Coast Customers
Dan
After looking locally
without satisfaction purchased from Carver
equipment and couldn't be happier. I have
even subsequently purchased filters and such
from Carver's with the same pleasant
experience
John
I bought my tractor, fel, 60 mmm, from Carver
Equipment in North Carolina.
It came delivered perfectly set up.
The axle for one of the wheels on the mower deck
broke.
They sent me a new one immediately, from Carver.
When my middle blade on the 60 mmm stopped
spinning, I brought it to a dealer close to my
home. He did the warranty work, no questions
asked, knowing of course that I did not purchase
the tractor there, even though he remembered me
looking a few months back.
I bought from Carver because I saved quite a
bit.
I used the loader quite a bit -- popping out
rocks, moving wood, leveled a pad for a barn,
etc.
I grease it every 10 hours. Not one problem yet.
I have 100 hours on the machine now.
Love the tractor, no problems with either
dealer.
Bob
Hi Carver Equip,
The mower deck installed perfectly, the cut was
excellent. It was a pleasure dealing with you.
I will recommend your company to my friends.
Thanks for all of
Your help.
Bob
Dwayne
I got my new tractor from Carver. Great Price
and Great Folks.
Doug
I bought a 30 HP tractor from you a year ago and
couldn't be happier with how you treated me.
The horsepower is unbelievable. There is
nothing that mower can't handle!
Thanks,
Doug
Allan
Just arrived--my used B21 TLB
The tractor runs great and everything seems to
be operating the way it should. It was obvious
that I need some more practice after playing
around on it for an hour.
I wanted to thank you and your team at Carver
for the excellent service. Sending the
operating manuals in advance helped make things
easier when I needed to drive the tractor off
the flatbed. Sending the key in advance is a
very nice sales touch as much as a safety net if
the new keys get lost.
I was looking for a B21 in good condition for a
while now and the tractor you sent me was better
than what I expected. It looked like a new
tractor when it arrived. I didn't want to get
it dirty. The new loader bucket on the front
was unexpected but very much appreciated. It
made the tractor look new with the new
Backhoe.
Thanks again to you and Steve for the help
making this long distance deal go smoothly.
If Allan you ever need anything from up this
way, let me know.
Other customers
John
I purchased a 3010 tractor from Carver Equip, spring 2001,
with a 4-in-1 bucket.
It now has 420 hours (homeowner use). It's a Great tractor!
Thanks, Carver Equip, for all the excellent advice
(especially the tiller instead of the disc), and for
steering me to the larger machine. Great stability. I've
done a million things around our neighborhood (9 different
residences -- 20+ acres).
Best wishes -
John
Steve
Used Mower
Your reputation is well deserved. I contacted Mike and
Vicki, the trucker couple, after receiving notification that
the mower had been loaded.
We communicated periodically as they traveled home on
Saturday. I borrowed a neighbor's son, truck, and trailer.
The Cooperative where we purchase seed, propane, and
fertilizer agreed to let me use their dock.
Mike arrived on time and we had the machine off his trailer
and onto ours in less than twenty minutes.
After a short inspection, I signed the bill of lading with
no comments and he left for his next delivery.
Everyone who saw the mower thought it was new. We returned
home and unloaded the ZD, again without incident.
The mower took a little getting used to. It sounds more
like a grass vacuum than a lawn mower. I started on the
front and made my way to the back yard (4-5 acres total).
And in less than two hours I had finished what usually took
between six and eight. Of course I washed the ZD and gave
it a prominent spot in the yard so I can admire it before
going to work.
All in all, I must thank you for the very picture of how
business should work. Carver Equipment delivered exactly
what it said it would, and more (thank you for the new
blades); exactly when it said it would, and for exactly the
price quoted. When it comes time to purchase a tractor,
Carver will be at the top of my list.
Thanks Again,
Steve
Bonnie,
The WR Long adapter for RD's tractor was delivered yesterday
afternoon.
It was a pleasure dealing with you. Your superior customer
service will certainly keep us as loyal customers.
Thanks again for all your help,
Midwest
Re: Anyone have a favorite implement dealer you have bought
from in southern Indiana?
I didn't have a First Choice dealer near me. I ordered them
from Carver Equipment, my implements were here in just four
days 1290 mile delivery. Excellent e-business Steve runs.
Marty in Midwest
Excellent Service with First Choice Order
Hello Steve,
I must say you folks run a first class business.
I called your sales manager Friday (02/14/03) morning
placing my order for a GM30-60 First choice Grooming mower
and a BB30-60 First Choice box blade. The freight company
called me this morning (02/19/03) with everything delivered
by noon.
I had no difficulty assembling the Mower (one hour) or the
box blade (half hour).
Everything looks to be fine. I called everyone here locally
and your price including the shipping could not be beat.
Your staff was very professional and took care of everything
very efficiently.
I do enjoy great service.
Next time I need a new implement I will be calling you
folks, I will also recommend you to anyone that is looking
for a quality product and superb service.
Thanks again, Steve and Jonathan.
Ron in the Midwest
I got my 60” Core Aerator from Carvers Fall Sale. After
calling around southeastern Michigan and not finding one.
Carver delivered one in less than a week.
M. in Midwest
Just wanted you folks to know that our Aerator was delivered
on 8/23. Everything went well and was in great condition. It
was a pleasure doing business with you all, and I'm sure I
will be in touch with any further needs that I might have.
Very sincerely
Matt in New England
Thanks Steve, I ordered a MULE from you guys a couple of
months ago and you helped me pick out some options. By the
way it worked out great and we are very happy with the
MULE. If you guys ever need a reference in Vermont, you can
use me.
Larry in Midwest
thank you!
TO Carver Equip-> Thanks for the fast response on the email.
I am writing you back to tell you that I cannot believe how
fast of a response and honesty you and your staff was on
helping me with the problems.
I would also like to tell you that you have great service
persons and also a great sales persons they were very
concerned about my problem, and wanted to do what ever it
takes to make it right. I was totally satisfied after
talking to your service folks.
You have a great company and would not hesitate one bit on
buying again from you in the future which I plan on doing
again. I will recommend your store to many people.
Bill in the Midwest
I would be pleased to have you add my note to your website
as I meant every word. AND I will send you some tractor
action photos and some photos of my cabin in the
wilderness. Your attention to customer service and
satisfaction seems truly rare and genuine.
In this era of the Walmart mentality (bigger is better),
dealing with you and your small business would have been a
continuing pleasure we were looking forward to. Your
references were effusive and very positive regarding your
business practices. It is our hope that another deserving
customer comes your way this week so you can finally buy
your baby grandchild new shoes.
P. T., New England
I bought my used tractor-loader-scraper blade-mower from
Carver and found him a pleasure to deal with. The truckers
he used in my case was really good about giving me nightly
progress reports and revised ETA while she was on the road.
One thing to consider before placing your order is the cost
of doing a package deal. If you want any attachments, work
with Steve now while he has the option of rolling the
shipping costs into one lump sum.
Mike in New England
Recently purchased a tractor with a loader and mower from
Carver Equip. Dunn, NC and can't say enough good things
about them.
Tom in NY
Seat for BX tractor
Good Morning,
I received it today.
Thanks! It looks awesome and will feel
comfortable to sit on. My wife squashed my idea of
putting it on the L245DT (my new baby).
Thanks again.
As always; it’s a pleasure doing business with
the Carver Equipment Co crew.
Tom in NY
Rick, upstate New York
Good morning Gentlemen,
Just a short note to thank
you on such Great Service!
It was a pleasure doing
business with Carver Equipment Co.
Hat's off to you and your
team, I only wish we had you guys
were closer.
I book- marked your address
so if I need any other items I'll
definitely purchase it from Carver.
Rick
Jason in Kentucky
I received the Tiller last Friday,
and everything was OK. You have
definitely eased my doubt about
purchasing over the Internet.
Thanks
Jason
Tom in East TN
New BX24 TLB
To the fellows at Carver Equip,
Al, The equipment was delivered on Friday and Robert and his
wife was a credit to your organization. Overall this has
been one of the smoothest transactions I have had; in person
or over the Internet. The equipment was ready to go to
performed flawless all weekend. You and your company has
your act together!!
Tom
John in N. W. Maine
Used L5030 hst with loader and R. cutter
Thanks Carver Equip,
I also have enjoyed my dealings with you and Carver
equipment.
I might just stop by and see you the next time through. I
have a real soft spot for NC since my mother was from
Enfield and we lived near Wilson for years.
The trip back to my FL home is I-95 from here to the
Islands, almost by your front door. Thanks again for your
help.
John
Chuck in
WI
To Carver Equipment Co., Inc. Ref: used Kubota RTV 900
We are enjoying the Kubota RTV on a daily bases. It starts
great, drives great and has the plenty of power. It makes
doing farm chores reasonably fun.
At first, I was skeptical of doing business via email and
over the Internet with a company that is over 1,200 miles
away. But as our correspondences increased, so did my
confidence that Carver Equipment is a company I can trust.
You eased my concerns by promptly answering every question I
asked.
Your web site is easy to navigate and very informational.
Delivery was prompt and the RTV arrived in excellent
condition.
It was a pleasant experience doing business with you, and
your staff.
I look forward to doing more business with you in the
future.
Respectfully,
Charles
Joe
Southern CA
Used B21 Tractor Loader Backhoe
Dear Carver Equip,
The Tractor arrived today on schedule. I love it. It's
everything you said it was. It's been a pleasure doing
business with you and your crew, very professional from
start to finish.
Thanks again.
Joe
Tim in NM
Dear Steve:
Just wanted to thank Carver and especially your parts manager
for the excellent service in getting me the tooth bar for my
loader. It fits great and works like a charm.
Thanks again.
Lars in Sweden
I want to express my satisfaction with my purchase of a used TLB
from your business. I may seem a weird idea to import a used
compact tractor to Sweden from the USA. But considering the
difference in market prices between US and the European Union
and the relatively weak US dollar it has proven to be a good
affair.
After having decided to buy in the US my greatest concern was to
find a reliable dealer to whom I could pay in advance and expect
delivery to a US export harbor in due time. I found your
business recommended on the TBN and decided to trust you with my
deal. And I was not disappointed! I got prompt and correct
answers to my mails (also after the deal was closed) and
spontaneous updates concerning the export process in the US. So
I felt reassured during the whole process which is of some
importance when the time from the deal to the delivery is about
two months.
I wish you a happy new year.
Sincerely,
Lars
Sweden
Jean, in the Florida panhandle
520 MULE DELIVERY WENT WELL. Yes, Robert brought the Mule this morning
very early. He is an early bird. He was very nice also. Thanks a lot.
My husband sure is happy with it. I may never keep him working in the
yard again, as he will be riding around all over the community.
Thanks again, You people are a pleasure to do business with.
Jean in FL